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Returns & Refunds

Returns 
Our policy lasts 30 days. If 30 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a refund. 

Instead of returning items, you may contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. Contact us at refunds@tidylifeco.com to let us know what went wrong along with an image displaying proof and the refunds policy will be revised. Then, if possible, you can donate your product to a local charity or recycle it.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Refunds are accepted when:

  1. Item is in original condition and;
  2. is defective or damaged and;
  3. followed up with by the customer within 30 days of receiving the product.
Once we have inspected your product, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@tidylifeco.com or through our Contact Us page.
Hassle-Free Refund Policy

Not happy with your order? Receive a full refund. Policy page here.

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