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FAQs

How long are shipping times?

Your products will ship within one to five of your order, and then take between 5 - 10 days to reach your doorstep. Each product at TidyLife Co. has an estimated delivery time that you can find in the product description. more information can be found here.
 

What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. You can read more here.
 
Can I cancel my order?
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
 
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
 
Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product.

 

Hassle-Free Refund Policy

Not happy with your order? Receive a full refund. Policy page here.

Safe and Secure Checkout

Feel safe with our secure checkout and a friendly user interface.

Free Shipping

We proudly offer free shipping worldwide on all of our orders!